Refund policy

We thrive to offer you the best product that meets your expectations and pass all of our quality requirements. In any case, if you need to return the order please refer to the following procedure.

Returns
Returns on products purchased on Classy Closet are accepted for exchange or refund. To qualify for a return/exchange,
1. We need to receive the item within 3 business days from the date of delivery.
2. Items must be unused, unworn, unwashed and undamaged and should be returned in original packaging.
Since our inventory is limited, in case you do not find an item for exchange you will be receiving a refund.

Return Process 
1. To initiate a return, please call us within 24 hours after the product delivery. 

2. Once return is initiated, pack all the returned items, along with a print off of your confirmation of purchase email. Once the postage is paid, the customer need to email the tracking number of the shipment to support@festivogue.com.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original payment method.

Customized items (if applicable)
Sale of customized items is final. We could not accept returns and we do not offer refunds on customized items.

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Which Items are not returnable or exchangeable?

  1. Sale products are non-returnable/non-exchangeable as these are heavy discounts.
  2. 2. Returns would not be accepted for Design it Custom Made Orders Altered Items, Stitched Clothing as per your body measurements.
  3. 3. Products without their original packing and tags aren't fit for Return or Exchange.
  4. 4. Items once used, cannot Returned or Exchanged.
  5. 5. Products with perfumes or body odor are considered used and are not fit for return or exchange.